Business-critical extranet for Riviera Travel tour managers.https://arti.rivieratravel.co.uk
Riviera Travel are Europe’s leading escorted tour operator, and a longtime DesignKarma client. So we were thrilled to be asked to develop their new extranet ARTi. Now the small army of Riviera Travel Tour Managers can login whilst on tour to get news and updates, file expenses, lost property or accident reports, check their calendars and much more.
The project included a number of key challenges, including interfacing with Riviera’s API and tours system to lookup tour managers, their availability, tours and departure dates, and so on. ARTi also sends out reminder emails to tour managers to complete expenses and tour debriefs after they return.
Given that most tour operators will be accessing ARTi ‘in the field’ on tablets over a cellular connection, it was also essential that pages loaded quickly and were easy to use on smaller viewports.
DesignKarma provide us at Riviera Travel with a number of CMS based solutions. Picking the right tools for the job and being truly committed, I highly recommend DK as a one of the best Web Design companies that we’ve worked with.
Tim Mahoney, Head of IT, Riviera Travel
The key function of ARTi is for tour managers to complete paperwork online, including tour debriefs, expenses, food reports, injuries and incidents, lost property, and sickness. Completed forms are stored in ARTi and secure links emailed to the Riviera Travel Operations team. ARTi then also provides online reporting so Ops can easily track expenses per month, sicknesses per tour, unfound lost property, and much more.
The video above shows one of the many forms available to Tour Managers to update Operations on sicknesses or incidents on tours; feedback on food, accommodation and excursions; and submit expenses and client feedback.