Support Plans

Ongoing support that keeps your website performing

We don’t just build websites and disappear. With DesignKarma’s support plans, we take care of updates, security, performance and ongoing improvements — so your website continues to run smoothly long after launch.

A long-term partner, not just a supplier

Your website is a living product — it needs care, attention and regular updates to stay secure, fast and effective. Our support plans are designed to give you peace of mind, knowing your website is being actively managed by someone who understands it inside out.

Everything your website needs to stay healthy

Our support plans typically include:

• Software updates
  Keeping Craft CMS, plugins and server components up to date
• Security monitoring
  Proactive checks and best practices to keep your site protected
• Backups and recovery
  Regular backups with the ability to restore quickly if needed
• Performance monitoring
  Ensuring your website stays fast and responsive
• Uptime monitoring
  Alerts and rapid response if anything goes wrong
• Bug fixes and small improvements
  Ongoing refinements to keep things running smoothly

Preventing problems before they happen

Good support isn’t just about fixing issues — it’s about avoiding them. We take a proactive approach, identifying potential risks and addressing them early, so your website remains stable and reliable.

Helping your website evolve

Your business doesn’t stand still — and neither should your website. We can support ongoing improvements such as:

• New features and functionality
• Design refinements and UX improvements
• Content updates and enhancements
• SEO and performance optimisation

All delivered in a structured, manageable way.

Support from a Craft CMS specialist

As a Craft CMS specialist, we understand the platform at a deep level — from updates and plugins to performance and security. That means:

• Faster issue resolution
• Better decision-making
• More reliable updates
• A smoother overall experience

You’re not relying on generic support — you’re working with an expert.

Support tailored to your needs

Every website is different, so we offer flexible support plans based on your requirements. Whether you need occasional support or ongoing monthly care, we’ll create a plan that fits your website and your business.

Ideal for businesses that rely on their website

Our support plans are perfect if:

• Your website is important to your business
• You want to avoid technical headaches
• You value reliability, security and performance
• You want a trusted partner to call on when needed

Let’s take care of your website

If you’d like ongoing support from someone who knows your website inside out, we’d be happy to help. Get in touch to discuss a support plan that works for you.

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